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These terms and conditions apply to ordering goods through the website at ASLCreative.com (“the website”). By placing an order through the website, you (the Customer) agree to be bound by these terms and conditions.
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Essential ordering information required
At the time of ordering you must provide:
– an e-mail address which is valid. Failure to provide this may result in your order not being dispatched.
– A valid delivery address within a country ASL Creative ships to.
If customisation/personalisation of a product is required you must check everything is correct prior to submitting the order. ASL Creative will not be held responsible for any errors or omissions made by the Customer at the time of ordering.
Don’t use special characters and/or symbols in any text used for customisation/personalisation as some of the fonts used in designs cannot replicate these special characters.
If you use these special characters ASL Creative cannot be held responsible for the characters not being printed correctly. If in doubt please contact our customer services team for advice.
When is an order deemed to have been made?
A Customer is deemed to have placed an order when they have selected goods from the online store at the website, using the online checkout process and successfully paid for the order.
When is an order deemed to have been accepted?
ASL Creative’s acceptance of an order only occurs when the order placed by the Customer is dispatched.
Can my order be refused by ASL Creative?
Yes under these conditions:
(a) Where goods are not available (due to supply or manufacturing issues)
(b) Where ASL Creative cannot obtain authorisation for the payment details provided by the Customer
(c) Where ASL Creative believe that the credit/debit card transaction has been made fraudulently
(d) If there has been a pricing or product description error
(e) If the order is to be delivered to a country ASL Creative do not ship to.
(f) If a Customer’s order for customisation contains content which ASL Creative believes falls under one of the categories listed under Categories in the Introduction section above.
Do I get confirmation of my order?
ASL Creative will send the Customer an order acknowledgement by email (to the email address provided by the Customer during the online ordering process), detailing the products the Customer has ordered.
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To the United Kingdom
The Royal Mail is normally used to send small orders within the UK. LArger orders will be sent by courier.
Outside of the United Kingdom
If your order is small in size and weight, our order will be initially processed by the UK’s Royal Mail who will then forward it to the postal or delivery service for delivery in the destination Country.
Items not sent by Royal Mail will be sent by courier (normally DHL)
Delivery delays
ASL Creative cannot be held responsible for delays to the delivery of a Customer’s order once the order has been entered into the Royal Mail postal system.
Lost Post
If the items ordered by the Customer are not received within 25 working days of the date the goods were posted, the Customer must notify ASL Creative customer services team of the non delivery within 28 working days of the date the goods were posted.
All notifications of lost post will forwarded to the Royal Mail who will investigate the issue.
Internal Postal Systems
ASL Creative cannot be held responsible for items that are lost in internal postal systems once the order has been delivered by the relevant shipping provider, to the delivery address provided by the Customer.
Delivery Address Errors
ASL Creative cannot be held responsible if the delivery address supplied at the time of ordering contains errors/omissions or is incorrect.
Country-Specific Matters
Non-UK deliveries
Refunds will not be made for lost orders if the postal option selected at the checkout was a non-tracked delivery service.
What Will ASL Creative Send Me?
ASL Creative offer to supply the product(s) selected and paid for by you.
If there is a problem with a customer’s order all reasonable attempts will be made to notify you to inform you of this, prior to the order being processed and shipped.
If ASL Creative is unable to contact you, ASL Creative will cancel the order and issue a full refund.
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Returns
Allowed
If your item is a standard “Off the shelf” product it can be returned with 14 days of the day you received it. The item must be returned in good condition it was received and unused.
You will be responsible for the cost of returning the item to ASL Creative.
Not Allowed
Non-standard products (e.g. those with customised wording, bespoke sizes, and colours) can not be returned.
Request A Refund
To request a refund please complete a returns request form here.
Refunds For Returns
If your item(s) is eligible for a return the refund you will receive is as follows:
Returning ONLY part of your order
You will be refunded the cost of the item being returned and no postage.
Returning all of your order
If you are returning all of your order, you will be refunded the cost of the items ordered plus the lowest postage option that was available to you at t the time you placed your order.
When will you receive your refund?
Providing the items you return are eligible for a return and they are returned in an unused and good condition, your refund will be processed within 14 working days of your return being received.
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Damaged Items
If upon receiving your order, you find that an item(s) is damaged you must contact ASL Creative customer services within 48 hours of receiving your order, explaining what the damage is. Photographic proof of the damage will be requested.
All packaging and contents of the parcel must be kept. Failure to keep these may result in a claim being rejected.
A like for like replacement item(s) which will be shipped free of charge, or a refund for the damaged item.
Missing / Incorrect Items
If upon receiving your order, you find an item is missing or you have received the wrong item (this happens very rarely) you must contact ASL Creative customer services within 48 hours of receiving your order, explaining what is missing /incorrect.
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Colours
When ordering online, the colours of products you receive may be slightly different to that you saw whilst ordering online.
Each computer monitor/device is calibrated differently, so this is beyond our control.
ASL Creative can not be held responsible for such colour differences.
If colour is important, you should contact ASL Creative’s customer service team prior to ordering to request colour samples.
Pricing Of Goods
Every effort is made to ensure that prices shown on the ASL Creative.com website are accurate at the time orders are placed.
If an error is found, ASL Creative will inform you of the price discrepancy as soon as possible and offer you the option of reconfirming their order at the correct price or cancelling their order.
If ASL Creative does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled and you will be notified of the cancellation by email.
Any monies paid for such cancelled orders will be reimbursed.
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Categories = Threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
Customer – a business or company
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